At Lucian Angle, we are committed to providing high-quality photography accessories, cameras, and lenses. If you are not satisfied with your purchase, we offer a return and refund policy under the following terms and conditions.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging with all accessories and manuals included.
- A return request must be submitted within 7 days from the date of delivery.
- Items that are damaged due to misuse, improper handling, or unauthorized modifications are not eligible for return.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact our support team at [[email protected]] within 7 days of receiving your order.
- Provide your order details, reason for return, and any relevant photos if the item is defective or incorrect.
- Our team will review your request and provide further instructions.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days and issued via the original payment method (where applicable) or through store credit.
- Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item received).
4. Non-Returnable Items
- Used or damaged items (unless received in that condition).
- Customized or special-order products.
- Items without original packaging or missing accessories.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, contact us at [[email protected]] within 7 days of delivery.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- Check your bank or payment account.
- Contact your payment provider, as processing times may vary.
- If you still haven’t received your refund, contact us at [[email protected]] for further assistance.
7. Changes to This Policy
Lucian Angle reserves the right to modify this Refund & Return Policy at any time.
For any questions or concerns, please contact us at [email protected].